frequently asked questions
About Patches Customization
Yes! Just send your design and we will give you professional suggestions as how to amend it to make all details legible.
Please email your ideas, descriptions or sketch. Our artist will help you create the design.
Yes! Please email the actual picture of the existing patch.
Normally MOQ is 50pcs. But we can accept lower quantity to meet customer’s needs.
We can do chenille patch as big as 70cm*50cm. We can do embroidered patch as big as 65cm*44cm(around 25.5 inches*17.3inches), and woven patch as big as 16 inches at shorter side, PVC patches as 30cm*20cm.
Max chenille yarn colors are 6 ones within one patch, if mixed with embroidery, the embroidery thread colors can be up to 9 ones. For embroidery patch and woven patch, we can do it up to 12 colors.
Just send your art or PMS color codes, we will match it with our swatch.
Please note that the colors may vary slightly in person due to the monitors differences and scanning effects.
JPG, AI, PDF are preferred. As long as details are legible, any format is fine. If you have DST or EMB digitizing file, please send that too.
To make it legible and good quality, the thickness of the lines for chenille patches should be at least 5mm, and the thickness of the lines for embroidery patch should be at least 0.8mm.
A, we will give suggestions as how to remove some details and increase text size. Or our artist will do it directly and then send to you for approval. If this option is not acceptable, please consider option B.
B, we will inform you the smallest possible overall size to make all details legible. This will increase the price accordingly. If this option is not acceptable, please consider C.
C, You may switch to woven, PVC or sublimation patch. Woven patch allows great amounts of details. Sublimation patch is great for gradient colors and complicated details.
About Transaction Process
You may pay by credit cards, Paypal, bank transfer or Western Union.
We ship by DHL,FedEx or UPS. Fast service only takes 2~3 days worldwide.
In most cases, no duties incurred. If you do receive the bill, just email us and we will share it with you.
Sample time: 2~5 days depending on size
Production time: 5~10 days depending on Qty.
Transit time: 3~5 days
Rush service is available at no extra charge.
About After-sale Service
A, Please set iron to cotton setting
B, Lay out your garment on a heat tolerant surface
C, Place heat seal side of the patch on desired area and iron it for about 30~50 seconds with pressure. Please make sure the entire patch is covered.
D, Turn garment inside out and apply iron to back of design area for about 30 seconds.
For maximum durability, we recommend sewing on.
If we did the color wrong, or did the backing style wrong, or any problem that make the final products not match the sample picture we sent, we will refund or remake the patches for you.
